Skip to main content
Digital Archive Ontario Homepage
Putting people first: The gas company, plagued with a poor image, has launched an ambitious program to improve both customer and employee relations, says president Bob Martin
Putting people first: The gas company, plagued with a poor image, has launched an ambitious program to improve both customer and employee relations, says president Bob Martin

Putting people first: The gas company, plagued with a poor image, has launched an ambitious program to improve both customer and employee relations, says president Bob Martin

Date7/30/1985
Names
(photographer)
FormatPicture
Subject
    Medium
    Undefined
    Language
      ProvenanceCourtesy: Toronto Star Photograph Archives
      CollectionToronto Star Photograph Archive
      Usage Rights Copyright (Learn More)
      Copyright HolderToronto Star (Firm)
      Object NumberTSPA_0130561F
      Running a railroad, even if it's government-owned, means behaving like a business. Jean Cormier, vice-president of public relations for Canadian National, says many people don't understand that. Cormier said that because of its government association, many people view the railway as inefficient, bureaucratic, wasteful. CN is out to change that, although it has many problems because it still is an Ottawa-operated and deficit-plagued entity.
      Running a railroad, even if it's government-owned, means behaving like a business. Jean Cormier, vice-president of public relations for Canadian National, says many people don't understand that. Cormier said that because of its government association, many people view the railway as inefficient, bureaucratic, wasteful. CN is out to change that, although it has many problems because it still is an Ottawa-operated and deficit-plagued entity.
      Combs, Erin
      8/17/1976
      Customer relations are part of the new image conscious banking system
      Customer relations are part of the new image conscious banking system
      Bank of Montreal
      4/2/1968
      W. H. Thornburn, chairman of the Toronto Stock Exchange board of governors, sees a small revival of confidence by Canadian investors, but much less than I had expected by this time. He forecasts continued sluggishness in trading until corporate earnings improve. Thornburn thinks there could be new speculation in oil and gas stocks when results of winter drilling become available. Cost-cutting and other controls have prepared brokers for any new storms, he says.
      W. H. Thornburn, chairman of the Toronto Stock Exchange board of governors, sees a small revival of confidence by Canadian investors, but much less than I had expected by this time. He forecasts continued sluggishness in trading until corporate earnings improve. Thornburn thinks there could be new speculation in oil and gas stocks when results of winter drilling become available. Cost-cutting and other controls have prepared brokers for any new storms, he says.
      Teskey, Frank
      12/31/1970
      Down-under optimist: Australia has good relations with Canada and no language barrier, making it a prime market for Canadian high-tech firms, says James de Wet, president of Cantralia Technology Inc. He's hoping a government review will open doors for Can
      Down-under optimist: Australia has good relations with Canada and no language barrier, making it a prime market for Canadian high-tech firms, says James de Wet, president of Cantralia Technology Inc. He's hoping a government review will open doors for Can
      Beaty, Keith
      7/19/1982
      Former chiefs: Jack Ackroyd, left, and Harold Adamson are credited for taking the first steps to improve relations between Metro police and minorities when they headed the force
      Former chiefs: Jack Ackroyd, left, and Harold Adamson are credited for taking the first steps to improve relations between Metro police and minorities when they headed the force
      Ackroyd, Jack
      1/2/1983
      Treating people like customers is the secret behind the $2,500,000 success of Mister Transmission, says Secretary-treasurer Jerry Etkin. The company started in 1963 with one shop and less than $10,000. Now it has 18 outlets.
      Treating people like customers is the secret behind the $2,500,000 success of Mister Transmission, says Secretary-treasurer Jerry Etkin. The company started in 1963 with one shop and less than $10,000. Now it has 18 outlets.
      James, Norman
      7/11/1969
      First self-service gas station, Customer Mrs
      First self-service gas station, Customer Mrs
      Feeny, Edwin
      5/13/1970
      Showing how his wares work - almost all at the same time - is Ballon King Otto Bishof. He estimates he'll sell about 50,000 balloons and about 30,000 party hats, horns, noise-makers, bells and whistles to bring in the New Year. After 11 years in the business, he says he still has a lot of fun. Bischof also rents out canisters of helium gas to fill balloons, and he and staff also decorate some hotels for the festivities.
      Showing how his wares work - almost all at the same time - is Ballon King Otto Bishof. He estimates he'll sell about 50,000 balloons and about 30,000 party hats, horns, noise-makers, bells and whistles to bring in the New Year. After 11 years in the business, he says he still has a lot of fun. Bischof also rents out canisters of helium gas to fill balloons, and he and staff also decorate some hotels for the festivities.
      Spremo, Boris
      12/29/1977
      Fisher-Price Gas and Go Service Centre has lots of things that move and is durable, at far right, Dakin has a wide selection of plush toys for the little people
      Fisher-Price Gas and Go Service Centre has lots of things that move and is durable, at far right, Dakin has a wide selection of plush toys for the little people
      Olsen, Bob, 1931-2022
      11/30/1983
      French immersion champion: Edward Rutherford has been principal of Allenby Public School in Toronto since the program was first launched there in 1971
      French immersion champion: Edward Rutherford has been principal of Allenby Public School in Toronto since the program was first launched there in 1971
      Innell, Reg, 1926-2018
      6/14/1985
      Toronto's first prefabricated house, within a stone's throw of the gas works, has been erected on McGee St
      Toronto's first prefabricated house, within a stone's throw of the gas works, has been erected on McGee St
      James, Norman
      10/1/1944
      Controversial book: Thomas says of the charges of plagiarism that have plagued The White Hotel, People who didn't like the book became angry and seized any weapon to denigrate it
      Controversial book: Thomas says of the charges of plagiarism that have plagued The White Hotel, People who didn't like the book became angry and seized any weapon to denigrate it
      Innell, Reg, 1926-2018
      10/20/1981